Federal Signal Codespear

Client Dashboard

• Lesson 1 - Opening the SmartMsg Client
• Lesson 2 - Contacts
• Lesson 3 - Settings

Devices

• Lesson 1 - Introduction
• Lesson 2 - Adding an Email Device

Receiving Alerts

• Lesson 1 - Receiving a Windows Pop-Up Alert
• Lesson 2 - Additional Alert Features
• Lesson 3 - Receiving Alerts on non-Windows devices
• Lesson 4 - Message Log

Sending Alerts

• Lesson 1 - The Basics
• Lesson 2 - Sending From a Template
• Lesson 3 - Creating Templates
• Lesson 4 - Adding a Custom Response
• Lesson 5 - Additional Alert Features
• Lesson 6 - Creating Custom Responses
• Lesson 7 - The Message Logs
• Lesson 8 - Creating Skins

• SmartMsg 5.1 to 5.2 Migration Notes
• SmartMsg Dialing Setup Guide

• SmartMsg Modules
  A comprehensive guide to all SmartMsg modules
• Importing Mass Dial Users and Devices
  Instructions on how to import users into a Citizen or Campus Alerting system
• SMTP 3rd Party Routing Directions
  How to configure the SmartMsg SMTP Module to route messages to a separate mail server such as Microsoft Exchange.
• SmartMsg Administrator Manual 5.2
  Covers Admin Tool layout, the Object Selection Form, Server Connections, Shared Devices, Device Properties, the Server Device List, Adding users and User Properties, adding Groups and Group Properties, Group Security, Sending a SmartMsg Alert, the Message Log Viewer, Global Properties, Licensing, and Auto Updates.
• SmartMsg Security Guide 5.2
  Covers User Authentication, Password Security, Recommended General Practices for Optimal Security, Global and Operational Administrators, User Security Settings, Group Security Settings, Skin Security, Template Security, and Chat Security.
• SmartMsg Deployment Guide 5.2
  Covers Configuration Planning, Planning for Utilization of Codespear Hosted Dialing Services, Steps for Installing a new SmartMsg System, and Integration Options (with XML, SQL, and HTML).
• SmartMsg Data Import Export Utility User's Guide 5.2
  Covers Data Import, Data Export, Backups, and Chat Logs.
• SmartMsg Dynamic Group Creation Guide 5.2
  Covers How to Enable Dynamic Group Creation and How to Set up Public and Private Data Fields to Create Dynamic Groups.
• SmartMsg Scenario Manager 5.2
  Covers the Scenario Browser Navigation, Creating Scenarios, the Scenario Log, and Example Scenarios.
• SmartMsg Active Directory 5.2
  Covers Importing from Active Directory, the Refresh option, Running Active Directory Refresh from the Command Line, and Active Directory Exclusions.
• SmartMsg Text To Speech Guide 5.2
  Covers Installing the Text to Speech Module, Text To Speech Setup, Receiving a Text to Speech Message (Example) and Using Message Preview.
• SmartMsg HTML Send Message Guide 5.2
  Covers Installing the HTML Send Message Tool and Setup.
• SmartMsg Language Translation Guide 5.2
  Covers Installing the Language Translation Module, Language Translation Module Setup, Selecting a Language Preference, and Language Translation in SmartMsg Chat Sessions.
• SmartMsg How To Apply Auto Update Package 5.2
  Describes the steps involved in applying a SmartMsg Auto Update Package.
• SmartMsg Pocket PC Installation Guide 5.2
  Describes the steps involved in installing SmartMsg on a Pocket PC Device.
• CSP1001 Radio Interoperability Unit Install Guide 5.2
  Covers Licensing the Radio Client, Installation/Activation of the Radio Client Module, and Steps Involved in Installing the Radio Client Software.
• CSP1001 Radio Interoperability Unit Setup Guide 5.2
  Covers Connecting the Radio Client to a SmartMsg Server, Cable Settings, Radio Settings Definitions, Configuring Radio Settings, Radio Settings Troubleshooting and Radio Client to SmartMsg Server Connection Troubleshooting.
• SmartMsg System to System Setup Guide 5.2
  Describes Setting up a Connection to another SmartMsg System.
• SmartMsg Voicemail Detection Setup Guide 5.2
  Covers Different Voicemail Setup Scenarios, Enabling/Disabling Voicemail Detection, and Voicemail Settings.
• SmartMsg GIS Console Quick Reference Guide 5.2
  Brief descriptions of each button on the GIS Console, and instructions on how to Find an Address, Select Areas, and to Send/Receive Alerts.
• SmartMsg GIS Console Training Guide 5.2
  Describes Configuring/Creating a Map, GIS Console Navigation, Selection Tools, and Sending and Receiving Alerts.
• SmartMsg Dispatch Console Quick Reference Guide 5.2
  Briefly describes Creating and Using Standby Channels, Creating and Using Talk Groups, System Talk Groups, System Talk Group Security, System Talk Group Creation Security, and the Event Log.
• Installing Client Software
  Instructions for Installing the SmartMsg Client software.
• Configuring the H323 Module For Use With Cisco Call Manager
  Covers CallManager Configuration and SmartMsg Configuration

  Best Practices/Maintenance

  • SmartMsg Administrator Maintenance Guide 5.2
    Includes Maintenance Setup Recommendations using the Database Maintenance Module and the System Alerts Module and a Recommended Maintenance Schedule
  • Recommendations for Running a SmartMsg Server on a Laptop 5.2
    Describes Laptop Power Recommendations and a Re-Synchronization Procedure

• SmartMsg Client Manual 5.2
  Covers Contact, Devices, the Object Selection Form, Auto Alerts, Sending an Alert, Message Logs, SmartMsg Chat, and Settings.
• SmartMsg Client Quick Reference Guide 5.2
  Briefly covers Receiving Messages, Printing Messages, The SmartMsg Client Right-Click Menu, Chat, Chat Settings, and Contacts.
• SmartMsg Send Alert Quick Reference Guide 5.2
  Briefly describes each button function on the Send SmartMsg Form, Audio Options, Snooze Options, Custom Responses, Scheduling a Message, File Attachments, Message Expiration, Templates, Skins, Message Response Log, Additional Message Security, Device Types, and Text To Speech Guidelines.
• SmartMsg Dialing Pad and Direct Dial User's Guide 5.2
  Covers using the Dialing Keypad in Chat and Direct Dialing
• SmartMsg System to System User's Guide 5.2
  Covers System to System User Devices, How to Setup a System to System User Device, How to Send an Alert to an External System, and how to Chat with Users in an External System.
• SmartMsg Pocket PC Setup Guide 5.2
  Details the steps for setting up SmartMsg Pocket PC including how to use a Push To Talk button to transmit audio in SmartMsg Chat Sessions
• SmartMsg Pocket PC Quick Reference Guide 5.2
  Includes Initiating a Chat Session, Receiving Alerts, Adding Contacts, and Connection Issues.
• SmartMsg Dispatch Console User's Guide 5.2
  Covers Standby Channels, Talk Groups, the Dispatch Console Event Log, and Sending an Alert.

• ExpressMsg Installation and Setup Guide
• ExpressMsg Quick Reference Guide

• Configuring Citizen and Campus Alerting System Web Portals
  A guide for setting up and configuring a Citizen or Campus Alerting System Web Portal
• SmartMsg Web Client User's Guide
  Covers the Object Selection Form, Contacts, Devices, Receiving a SmartMsg Alert on a Web Client, Sending a SmartMsg Alert, Message Logs, SmartMsg Chat, and Settings
• SmartMsg Web Client Setup Guide
  Covers Creating a SmartMsg Web Client Website, Modifying the Settings File, and Troubleshooting.

• SmartMsg Server System Requirements
  Minimum and Preferred Recommended Guidelines for Operating System, Processor, Memory, Free Hard Drive Space, and Sound Card for the SmartMsg Server software. Includes information for Root Servers, Dialing Servers, and Citizen Based Alerting Mass Dialing Servers
• Admin Tool Software System Requirements
  Minimum and Preferred Recommended Guidelines for Operating System, Processor, Memory, Free Hard Drive Space, and Sound Card for the SmartMsg Administrator Tool software.
• Client Software System Requirements
  Minimum and Preferred Recommended Guidelines for Operating System, Processor, Memory, Free Hard Drive Space, and Sound Card for the SmartMsg Client software.
• Radio Client Software System Requirements
  Minimum and Preferred Recommended Guidelines for Operating System, Processor, Memory, Free Hard Drive Space, and Sound Card for the SmartMsg Radio Client software.
• Dispatch Console Software System Requirements
  Minimum and Preferred Recommended Guidelines for Operating System, Processor, Memory, Free Hard Drive Space, and Sound Card for the SmartMsg Dispatch Console software.
• Data Import Export Tool Software System Requirements
  Minimum and Preferred Recommended Guidelines for Operating System, Processor, Memory, Free Hard Drive Space, and Sound Card for the SmartMsg Data Import Export Tool software.
• Scenario Manager Software System Requirements
  Minimum and Preferred Recommended Guidelines for Operating System, Processor, Memory, Free Hard Drive Space, and Sound Card for the SmartMsg Scenario Manager software.
• GIS Console Software System Requirements
  Minimum and Preferred Recommended Guidelines for Operating System, Processor, Memory, Free Hard Drive Space, and Sound Card for the SmartMsg GIS Console software.
• Pocket PC Software System Requirements
  Minimum and Preferred Recommended Guidelines for Operating System, Processor, Memory, Free Hard Drive Space, and Sound Card for the SmartMsg Pocket PC software.

• Codespear Hosted Example
• Customer Hosted Example
• Mix Hosted Example